Terms and Conditions

“Account”

an account enabling a person to access and use the Hosted Services, including both Administrator accounts and User accounts.

“Administrator”

a User designated by the Customer with elevated permissions to manage the Workspace, create and manage User accounts, assign roles, configure modules, and administer settings.

“Affiliate”

an entity that Controls, is Controlled by, or is under common Control with the relevant entity.

“Agreement”

the contract between the parties incorporating these Terms and Conditions, the applicable Services Order Form, and any Schedules or amendments thereto.

“Business Day”

any weekday other than a public or bank holiday in the Republic of Uzbekistan.

“Business Hours”

09:00 to 18:00 Tashkent Time (UTC+5) on a Business Day.

“Charges”

the amounts payable by the Customer to KadrHR for the Hosted Services, Set Up Services, Maintenance Services, and Support Services.

“Client Data”

all data, works, materials, records, and files: (a) uploaded to or stored on the Platform by the Customer; (b) transmitted by the Platform at the instigation of the Customer; (c) supplied by the Customer to KadrHR for storage; or (d) generated by the Platform as a result of use by the Customer.

“Control”

the legal power to control (directly or indirectly) the management of an entity.

“Customer”

the company, organization, or individual identified as such in the Services Order Form.

“Customer Confidential Information”

(a) any information disclosed by the Customer to KadrHR during the Term that was marked as confidential; and (b) the Client Data.

“Customer Personal Data”

any Personal Data processed by KadrHR on behalf of the Customer, excluding data for which KadrHR is the Data Controller.

“Data Protection Laws”

all applicable laws and regulations relating to the processing of Personal Data, including GDPR, UK GDPR, CCPA, and applicable laws of the Republic of Uzbekistan.

“Documentation”

the user guides, help articles, and technical documentation made available by KadrHR at kadrhr.com or within the Platform.

“Effective Date”

the date upon which the Customer completes online registration and KadrHR sends an order confirmation.

“Force Majeure Event”

any event outside the reasonable control of the affected party, including internet failures, cyberattacks, power failures, natural disasters, pandemics, or acts of war.

“Hosted Services”

the cloud-based HR Management Platform operated by KadrHR, accessible at kadrhr.com and app.kadrhr.com, including all modules, APIs, and features.

“Hosted Services Defect”

a defect, error, or bug having a material adverse effect on operation, excluding defects caused by Customer actions or incompatible systems.

“Intellectual Property Rights”

all intellectual property rights worldwide, including copyright, database rights, trade secrets, trade marks, patents, and designs.

“KadrHR”

KadrHR Platform, a company registered in the Republic of Uzbekistan, operating the Platform at kadrhr.com and app.kadrhr.com.

“Maintenance Services”

general maintenance of the Platform, including Updates and Upgrades.

“Minimum Term”

one (1) month beginning on the Effective Date, unless otherwise specified.

“Personal Data”

has the meaning given in the applicable Data Protection Laws.

“Platform”

the cloud infrastructure, application software, database software, and systems managed by KadrHR.

“Services Order Form”

the online or hard-copy order form completed by the Customer.

“Set Up Services”

initial configuration, onboarding, and implementation of the Hosted Services.

“Subscription”

the paid access plan granting use of the Hosted Services for the Subscription Term.

“Support Services”

technical support provided by KadrHR for use and error resolution.

“Term”

the duration of the Agreement as described in Clause 2.

“Update”

a hotfix, patch, or minor version update to Platform software.

“Upgrade”

a major version update introducing significant new functionality.

“User”

any individual authorized by the Customer to access and use the Hosted Services.

“Workspace”

the Customer’s dedicated, isolated environment within the Platform.

1.1Except to the extent expressly provided otherwise, in these Terms and Conditions the following terms have the meanings set out below:

2.1This Agreement shall come into force on the Effective Date.

2.2The Agreement shall continue in force for the Minimum Term and thereafter on a rolling monthly basis, unless terminated in accordance with Clause 17.

2.3Unless the parties expressly agree otherwise in writing, each Services Order Form creates a distinct contract under these Terms and Conditions.

3.1To use the Hosted Services, the Customer must complete the registration process on kadrhr.com, providing accurate, current, and complete information.

3.2The Customer is responsible for maintaining the accuracy of its registration information.

3.3Each User is responsible for maintaining the confidentiality of their login credentials. The Customer must notify KadrHR at info@kadrhr.com immediately upon becoming aware of any unauthorized access.

3.4The Customer's Administrator is solely responsible for: (a) creating and managing User accounts; (b) assigning roles through the Role Management module; (c) ensuring all Users comply with this Agreement; and (d) maintaining the accuracy of data entered into the Platform.

3.5The Platform supports multiple Workspaces under a single account. The Customer is responsible for all activities conducted within all Workspaces.

4.1KadrHR shall create an Account and Workspace for the Customer and provide login credentials on or promptly following the Effective Date.

4.2KadrHR hereby grants to the Customer a worldwide, non-exclusive, non-transferable licence to use the Hosted Services via a supported web browser for the Customer's internal business purposes during the Term.

4.3The licence is subject to: (a) use only by authorized officers, employees, agents, and subcontractors of the Customer; (b) the User limit specified in the active Subscription; and (c) the Subscription plan terms.

4.4The Customer must not: (a) sub-license its right to use the Hosted Services; (b) permit unauthorized persons to access the Hosted Services; (c) use the Hosted Services to provide services to third parties for commercial gain; (d) republish or redistribute content; (e) attempt to access the source code; or (f) reverse engineer, decompile, or disassemble any component.

4.5KadrHR may suspend the Hosted Services with at least 30 days' prior notice if Charges remain overdue. Emergency suspension may occur without notice where the Customer's use poses a security risk.

4.6Availability of the Hosted Services is governed by Schedule 2 (Availability SLA).

5.1The Hosted Services comprise the following functional modules, subject to the Customer's Subscription plan:

• Workspace: personal dashboard with tasks, attendance, payslips, timesheets, documents, calendar, notes, and leave management
• Company: organizational management with real-time analytics, employee directory, department structure, Dataroom, team leave, and positions/locations
• Projects: project lifecycle management with customer management, project tracking, task lists, and timesheets
• Attendance: real-time dashboard, staff management, work schedules, device integration, and daily statistics
• Payroll: full payroll processing with payment categories, payroll groups, expense claims, cash advances, payruns, and office expenses
• Recruitment: end-to-end hiring with vacancies, candidates, applications, interviews, and public application links at app.kadrhr.com
• Reporting: configurable reports for projects, timesheets, tasks, employees, vacancies, and candidates with export and filtering
• Settings: company settings, role management, leave types, billing, recycle bin, and customization

5.2KadrHR reserves the right to modify, update, add, or remove Platform features with reasonable advance notice. Material changes are communicated at least 14 days before taking effect.

6.1KadrHR shall provide Maintenance Services throughout the Term, including Updates and Upgrades.

6.2Maintenance Services shall be provided in accordance with Schedule 3 (Maintenance SLA).

6.3Scheduled maintenance will be communicated at least 48 hours in advance. Emergency maintenance may be performed without prior notice for critical security vulnerabilities.

6.4KadrHR may suspend Maintenance Services if Charges remain overdue, subject to 30 days' prior notice.

7.1KadrHR shall provide Support Services during Business Hours via email at info@kadrhr.com.

7.2Support Services shall be provided in accordance with Schedule 4 (Support SLA).

7.3Support covers: Platform use and navigation, identification and resolution of Defects, and general technical assistance. Support does not include training, custom development, or professional services unless separately agreed.

7.4KadrHR may suspend Support Services if Charges remain overdue, subject to 30 days' prior notice.

8.1The Customer must: (a) provide all cooperation reasonably necessary; (b) ensure all Users comply with this Agreement; (c) maintain Account credential security; and (d) promptly notify KadrHR of any suspected security breach.

8.2The Customer warrants that: (a) it has the legal authority to enter into this Agreement; (b) Client Data does not infringe third-party rights; (c) it has obtained all necessary consents for data processing; and (d) its use complies with Schedule 1 (Acceptable Use Policy).

8.3The Customer is solely responsible for: (a) the accuracy of all data entered; (b) compliance with all applicable employment, labor, payroll, and HR regulations; (c) obtaining employee consent for biometric data collection; and (d) the content of all vacancy postings.

9.1The Customer retains full ownership of all Client Data. KadrHR acquires no ownership rights.

9.2The Customer grants KadrHR a limited, non-exclusive, royalty-free licence to process Client Data solely to provide the Hosted Services.

9.3The Customer warrants that Client Data will not infringe any third-party rights or breach any applicable law.

9.4KadrHR shall create encrypted backup copies of Client Data at least daily, retain each backup for a minimum of 30 days, and restore upon the Customer's written request.

9.5Following termination, KadrHR will make Client Data available for export for 30 days. After this period, all Client Data will be securely deleted unless retention is required by law.

10.1The Customer shall pay the Charges in accordance with the selected Subscription plan.

10.2Charges are invoiced in advance on a monthly or annual cycle. All invoices are due within 14 days of issue.

10.3Payments may be made via Payme, Click, bank transfer, or such other methods as KadrHR makes available. KadrHR does not store raw payment card data.

10.4All Charges are exclusive of applicable taxes. The Customer is responsible for all taxes, VAT, withholding taxes, and levies.

10.5KadrHR may vary Charges by giving at least 30 days' written notice. Variations take effect from the next billing period.

10.6If Charges remain unpaid after 7 days: (a) KadrHR may charge interest at 1.5% per month; and (b) after 30 days, may suspend access. After 60 days of non-payment, KadrHR may terminate this Agreement.

10.7All Charges are non-refundable except: (a) as required by mandatory consumer protection laws; or (b) for verified billing errors reported within 14 days.

11.1Nothing in this Agreement assigns or transfers any Intellectual Property Rights between the parties.

11.2All rights in the Platform — including software, algorithms, interfaces, source code, database architecture, trademarks, and documentation — remain the exclusive property of KadrHR.

11.3If the Customer provides feedback, KadrHR may use it without restriction or compensation.

11.4Public vacancy links at app.kadrhr.com are hosted by KadrHR. The Customer retains ownership of vacancy content.

12.1KadrHR must: (a) keep Customer Confidential Information strictly confidential; (b) not disclose without prior written consent; (c) use reasonable care in protection; and (d) act in good faith.

12.2KadrHR may disclose to employees, contractors, and advisers who need access, provided they are bound by equivalent confidentiality obligations.

12.3Obligations do not apply to information that: (a) is publicly known; (b) was already known to KadrHR; (c) is independently developed; or (d) is required by law to be disclosed.

12.4Confidentiality obligations survive termination for five (5) years.

13.1Each party shall comply with all applicable Data Protection Laws.

13.2The Customer warrants it has the legal right to disclose all Personal Data and has obtained all necessary consents.

13.3KadrHR shall process Customer Personal Data only: (a) during the Term and up to 30 days following termination; (b) on the Customer's documented instructions; and (c) for providing the Hosted Services.

13.4KadrHR shall promptly inform the Customer if an instruction infringes Data Protection Laws.

13.5All persons authorized to process Customer Personal Data are bound by appropriate confidentiality obligations.

13.6KadrHR shall report any personal data breach within 24 hours of becoming aware of it.

13.7KadrHR shall assist the Customer in fulfilling data subject rights requests.

13.8KadrHR shall provide at least 14 days' notice before engaging any new sub-processor. The Customer may object before implementation.

13.9The Data Processing Agreement in Schedule 5 forms part of this Agreement.

14.1KadrHR warrants that: (a) it has the right to enter into this Agreement; (b) the Hosted Services will be provided with reasonable skill and care; (c) the Platform will materially conform to its Documentation; and (d) KadrHR shall maintain appropriate security measures.

14.2The Customer warrants that: (a) it has authority to enter into this Agreement; (b) Client Data does not infringe third-party rights; (c) it has obtained necessary consents; and (d) its use complies with applicable laws.

14.3Except as expressly set out, all other warranties are excluded to the fullest extent permitted by law.

16.1KadrHR Indemnity: KadrHR shall indemnify the Customer from third-party claims arising from: (a) KadrHR's material breach; (b) KadrHR's infringement of third-party IP through the Platform itself; or (c) KadrHR's gross negligence or willful misconduct.

16.2Customer Indemnity: The Customer shall indemnify KadrHR from third-party claims arising from: (a) the Customer's breach; (b) Client Data infringing third-party rights; (c) failure to obtain required consents; (d) discriminatory or unlawful vacancy content; or (e) non-compliance with applicable laws.

16.3Neither party's indemnification extends to claims arising from the indemnified party's own negligence or breach.

17.1NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — including loss of profits, revenue, data, business, or goodwill — whether in contract, tort, or otherwise, even if advised of the possibility.

17.2KADRHR'S TOTAL AGGREGATE LIABILITY shall not exceed the total Charges paid in the three (3) calendar months immediately preceding the event giving rise to the claim.

17.3Nothing excludes liability for: (a) fraud; (b) death or personal injury caused by negligence; (c) liability that cannot be excluded by law; or (d) indemnification obligations under Clause 16.

17.4The Customer acknowledges the Charges reflect the allocation of risk set out in this Agreement.

18.1This Agreement begins on the Effective Date and continues for the Minimum Term and thereafter until terminated.

18.2Termination by Customer: 30 days' written notice to info@kadrhr.com. Access continues until the end of the current billing period. Prepaid Charges are non-refundable unless required by law.

18.3Termination by KadrHR: Immediately by written notice if: (a) material breach unremedied within 14 days; (b) insolvency; (c) ongoing security risk; or (d) continuation would violate applicable law.

18.4Upon termination: (a) all licences cease; (b) the Customer must cease use; (c) Client Data available for export for 30 days; (d) after 30 days, permanently deleted. Deletion confirmed in writing upon request.

18.5Clauses 9, 11, 12, 13, 15, 16, 17, and 20 survive termination.

19.1The Platform is designed for global use. International Customers are responsible for compliance with local laws.

19.2This Agreement is governed by the laws of the Republic of Uzbekistan. Disputes shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the competent courts of Tashkent.

19.3EU/EEA, UK, or international Clients may agree in writing to international commercial arbitration under UNCITRAL Rules. This does not affect the right to seek urgent injunctive relief.

19.4This Agreement is written in English. In the event of conflict with any translation, the English version prevails.

20.1Entire Agreement: This Agreement, together with all Schedules and Services Order Forms, constitutes the entire agreement and supersedes all prior representations.

20.2Amendments: KadrHR may amend these Terms by giving 14 days' written notice. Continued use after the effective date constitutes acceptance.

20.3Assignment: The Customer may not assign without KadrHR's prior written consent. KadrHR may assign in connection with a merger, acquisition, or business transfer.

20.4Severability: If any provision is found unenforceable, it shall be modified to the minimum extent necessary.

20.5Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement.

20.6Force Majeure: Neither party is liable for delay or failure caused by a Force Majeure Event. The affected party must notify the other promptly.

20.7Notices: All legal notices must be in writing and sent to info@kadrhr.com (for KadrHR) or to the Customer's registered email on the Account.

For all legal notices, questions, or inquiries regarding this Agreement:

Uptime Target: 99.0% per calendar month (24/7), excluding Scheduled Maintenance.

Scheduled Maintenance: At least 48 hours' notice. Preferably 00:00–06:00 Tashkent Time on weekends.

Primary channel: info@kadrhr.com

Standard Support: Monday–Saturday, 09:00–18:00 Tashkent Time (UTC+5)

Emergency Support: 24/7 via info@kadrhr.com marked 'URGENT'

This DPA forms part of the Terms and Conditions and governs KadrHR's processing of Customer Personal Data.